Help

Shopping for someone else but not sure what to give them? Give them the gift of choice with a Pantofola d'Oro gift card. Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

You can contact us via:

Live chat

Email writing to:
support@pantofoladoro.com

Phone:

+39 0736 618006

Our Customer Care service works:

From Monday to Friday

from 9:00 to 13:00 and from 14:00 to 18:00

Any request made outside the customer care opening hours will be dealt with as soon as possible.

Follow the steps below. Alternatively, get in touch via LiveChat at the bottom right of the website pages, and our Customer Support team will guide you through the process.

Add the products to your cart and proceed to checkout.

If you’re already a Pantofola d’Oro customer, you’ll be invited to login. Alternatively, you can set up a new account during the checkout process.

You can also shop on pantofoladoro.com as a guest user, entering an email address to receive email notifications to update you about the delivery status of your order.

If you have just completed your order, you will see the details within a few minutes.

The leather chosen to produce this shoe is of the highest quality, it must therefore be treated with care, so that it preserves, unchanged over time, those qualities that distinguish it.

For this purpose, we would like to give you some valuable advice so that your Pantofola d' Oro continues to give you over time those sensations of comfort and pleasantness that you immediately felt the first time you wore it:

Always use a shoe sock to wear it;
You use a form when you're not wearing it;
Let your shoes dry, in case they get wet, at room temperature, perhaps padded with sheets of newspaper. Never place them near a fire or a radiator: this will prevent the skin from "cracking";
Use a damp sponge or cloth to remove mud and dirt - keeping your shoe clean is of the utmost importance. When the shoe is dry, pass a cloth, also dry. You must remove the dirt before polishing the shoe, otherwise it will discolor the leather;
To polish the shoe, use a good quality wax of the right color. Darker colors discolor the leather. For further polishing, use a neutral cream and rub with a soft cloth.
With these small tricks, your Pantofola d'Oro will give you full satisfaction over time.

FOOTBALL COLLECTION

We recommend cleaning our football boots using a damp, non-abrasive cloth and without using any detergents.

To keep the original shape it is necessary to use simple newspaper and insert it inside the shoes.

Do not dry in the sun.

Once dry you can apply a neutral ointment normally marketed for this use.

For deliveries, we work with express couriers such as GLS, TNT Express, DHL Express or UPS.

If your order is taking longer than the stated shipping times, please contact us so we can check the situation for you.

Please rest assured that we will do our best to ship your order as soon as possible. However, during sales periods, it may take 2-3 business days for fulfillment.

Thanks for your understanding and trust.

Returns and Refunds

Returns must be initiated within 14 days of receiving your order.

Refunds will be issued based on the original form of payment. Pantofola d'Oro.com does not accept returns of products purchased from other retailers.

The products must be shipped or delivered intact: they must not have been used, worn, washed or altered in any way; the original tag must be attached to the still sealed product; the products must be returned in their original packaging and must be sent to Pantofola d'Oro in a single shipment. To complete your return, we need a receipt or proof of purchase.

Refunds

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you when your refund has been approved or denied.

If approved, your refund will be processed and the credit will automatically be transferred to your credit card or original payment method, within a set number of days.

Delayed Refunds or Missing Refunds

If you still haven't received a refund, please check your bank account again.

Then contact your bank. This operation can often require variable processing times.

If you've done all of this and you still haven't received your refund, contact us at support@pantofoladoro.com or contact us on 0039 0736 618006

You change

If you need to make an exchange, please email us at support@pantofoladoro.com and send your item to:

PANTOFOLA D'ORO SPA

LOC. VILLA SANT'ANTONIO C/O CIT

63100 ASCOLI PICENO

Ship a return

To return the product, you must send the product to:

PANTOFOLA D'ORO SPA

LOC. VILLA SANT'ANTONIO C/O CIT

63100 ASCOLI PICENO

Pantofola d'Oro will only accept return shipments sent with the DDP (Delivery Duty Paid) formula. This means that you will be responsible for paying your own postage costs for returning the item. Shipping charges are non-refundable. In the case of returns from EXTRA EEC countries, the cost that the customer will incur for the shipment must include costs relating to taxes and customs duties. If the return shipment is not carried out following the instructions indicated by us, Pantofola d'Oro reserves the right to deduct the cost of shipping costs and any duties from the refund amount.

If the value of the item you are returning exceeds €75, you should consider using a trackable shipping service or purchasing shipping insurance. Pantofola d'Oro assumes no responsibility in the event of loss or damage to the products.

If you've forgotten your password, request a link to reset it or follow the ‘Forgotten password’ instructions on the login page.

Organisation, Management and Control Model pursuant to Legislative Decree No. 231 of 8 June 2001. Download the organisation, control and management model pursuant to Legislative Decree No. 231 of 8 June 2001